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Billing Policies

I want you to be familiar with policies/procedures so that things run smoothly between us.  Please read these very carefully so that there are no misunderstandings later on.

The procedures, practices, policies and benefits described here may be modified or discontinued from time to time.  We will attempt to inform you of any changes as they occur.

Should you have any questions, please email support@mandylodickson.com.

Usage of our services constitutes customer’s acceptance of Mandy Lo Dickson Coaching, LLC’s billing policy.  Following is the billing policy with which all customers must comply:

Payment Options

We accept all major credit cards.  Other options will be approved on a case by case basis and must be approved.

General Policies

Customers are responsible for keeping all credit/debit card details and contact information current.  Please email Support@mandylodickson.com to inform us of any changes.

All Contracted fees are automatically charged to the credit/debit card on file.

Payment receipts are available to customers upon request.

Delinquency Policies

Credit/Debit Card Billing: All credit/debit cards are automatically charged on the customer’s specific billing cycle date.  If the credit/debit card is declined, we will attempt to charge the card on file a Maximum of 3 times in 2 day intervals after the due date.

Delinquent Accounts: All accounts 30 days past due may be disabled until balances are paid in full.

Deactivation: After an account is delinquent 60 days, it will be canceled due to non-payment.

Fees

Return Item Fee: There is a $50.00 insufficient funds fee for returned checks in addition to the amount still due.

Late Fee: Invoices which remain unpaid after 30-days may be assessed a late fee of $50.00 per month.

Chargebacks: If a customer initiates a chargeback, we may assess a $50.00 processing fee for each individual chargeback.

Collections Fee: In the event an account is submitted to a third-party collections service, a %50 processing fee may be asses to the existing account balance.  This fee is in addition to any other fees previously assessed on the account.

Cancelations

Cancellation of an account does not dismiss outstanding invoices or he contracted commitments.  At the time of cancellation, any outstanding balance must be settled.  All cancelled accounts with an outstanding balance may be automatically turned over to a third-party collection service.

Billing Disputes

As a current or prior customer, each customer agrees to provide 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank.  We must be the first option in billing disputes.  Should Mandy Lo Dickson Coaching, LLC receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before we have been given a chance to resolve the issues, we have the right to collect on the rendered services and any fees associated with those disputes.  Regardless of the outcome of the chargeback, Mandy Lo Dickson coaching, LLC retains the right to collect on any rendered services or fees that are due.  Mandy Lo Dickson Coaching, LLC will submit any disputed amounts to a collection agency.  Once a chargeback has been received, we will immediately suspend the account until the matter is resolved.

Refunds

Our Policy at Mandy Lo Dickson Coaching is that all sales are final.  There are no refunds.  We understand there are extenuating circumstances that may prevent you from adhering to your original agreement.  AS such, in special circumstances as approved by Mandy Lo Dickson Coaching, LLC in writing, you may be approved to roll your payment over to secure a spot in another retreat or workshop within 12 months.  These requests must be made within 30 days of submitting payment.  By placing your order with us, you are indicating your agreement to these terms.